All new CW-IG controllers have 2 years warranty from their date of manufacture. By examining the 'PG' label on your controller, it is possible to identify this date. The first number on the label is our product part number and will be prefixed with a 'D', e.g. D49681. This helps us to identify exactly which 'black box' you have. The second number on the label contains the year & month the unit was manufactured.
Depending on the type of controller fitted to the powerchair or scooter, the serial number will have a particular format. Below, are some common examples:
K3044523 - This format is found on our Pilot+ range. The first number shows the year the unit was manufactured, followed by 2 further digits, representing the month. Therefore, in this example, the controller would have been produced in April 2003.
AC05012684 - This format is found on our VSI, VR2 & S-drive ranges. The first 2 numbers show the year the unit was manufactured, followed by 2 further digits, representing the month. Therefore, in this example, the controller would have been produced in January 2005.
14087239 - This format is found on our Solo & Egis ranges. The second number shows the year the unit was manufactured, followed by 2 further digits, representing the month. Therefore, in this example, the controller would have been produced in August 2004.
050206217 - This format is found on some of our older products e.g. Pilot. The first 2 numbers show the year the unit was manufactured, followed by 2 further digits, representing the month. Therefore, in this example, the controller would have been produced in February 2005.
All returned controllers are given 3 months warranty from the date of repair or the remainder of the existing warranty, whichever is longest. Remember we warranty the whole controller, not just the parts repaired.
If you are in any doubt, give us a call; we're here to help!