TAS

Curtiss-Wright Industrial Group (CW-IG) have two comprehensive, fully equipped repair facilities that offer a dependable service, should it be required. One in the UK and one in the USA. Both facilities are equipped with full calibration test equipment required to ensure quality of service and repair.
 
Accredited Mobility Service Partners
 
We can offer additional assistance through Accredited Mobility Service Partners, who are able to offer a service exchange and refurbishment service on a range of CW-IG Mobility products. For a list of the current Mobility Accredited Partners and Centers please....click here
 
PGDT Facilities
 
Our expertise allows us to provide a repair service on past and present products, and to advise of alternative up to date products where appropriate. Full calibration equipment allows us to accurately re-calibrate any returned unit, thereby ensuring any replaced parts operate within their required specifications and tolerances. This allows us to assure our Customers of a high level of quality of service, which is an absolute necessity for safety critical, medical products. To this end, we recommend that if a fault occurs on one of our controllers, that the unit should be returned to CW-IG for servicing and repair to the original manufacturing standard. Many of our products have simple onboard diagnostic facilities. To establish whether a fault is likely to be attributable to the controller please....click here
 
As we specialize in the repair and manufacture of CW-IG products only, our staff are fully trained in the diagnosis, testing and repair of all of our products. This ensures quality of service in:
  • Repair
  • Testing & Calibration
  • Turn-around-time
  • Cost of a repair
  • Communication
 
Our Services Include:
  • Free estimate prior to repair upon request
  • A repair service on past & present CW-IG products
  • Testing & Calibration
  • A cosmetic refurbishment service
  • 3 months, full warranty on all repairs
  • Honor of any outstanding manufacturer's warranty
  • Full traceability on all items repaired
  • An alternative, re-manufactured unit if available
  • Full re-calibration, full functional check and drive test to ensure reliability
 
Repair Costs:
 
Our service ensures we only charge for the parts used to repair the fault & the time taken to do the repair unless additional services are requested. Therefore, our repair prices are on an individual basis, but if required a quote before repair can be given.
 
Click Here: VAT EXEMPTION FORM
 
Turn-around Time:
 
We strive to meet the following internal turn around times (dependent on demand):
  • Batches of less than 5 units = < 5 working days.
  • Batches of 5-10 units inc. = < 10 working days.
  • Batches of 10+ units = as low as possible.
 
RETURN OF GOODS:
 
We use well-known carriers that enable us to provide next day deliveries (dependent on distance) & can provide a 'fast track' service on an individual return through our repair & delivery services if required at no additional costs (Dependent on demand).
 
If required, our staff, using the same carriers, can arrange collection of your controller. Simply place the controller in a suitable box with suitable packing material to safe guard the unit and then contact our Customer Services team who will do the rest.
 
 
INQUIRIES:
 
If you have any queries concerning any CW-IG product or service we provide please contact us at one of our Facilities listed on the right.

UK REPAIR CENTER:

Address:
Technical Aftersales Service Dept. Industrial Group - Penny & Giles 15, Enterprise Way, Aviation Park West, Bournemouth Airport, Christchurch, Dorset, BH23 6HH, UK

Telephone: +44.1202.034390
Email: tasdepartment@curtisswright.com
Contact Name: TAS Department


USA REPAIR CENTER:

Address:
Industrial Group 210 Ranger Street Suite B, BREA, CA 92821

Telephone: +1.714.982.1860
Fax: +1.714.982.1861
Email: a.rodriguez@curtisswright.com
Contact Name: Angelica Rodriguez